Planning a Training Program Essay Example | Topics and Well Written Essays - 750 words

Planning a Training Program - Essay Example It was identified particularly in the case of organizations that in order to carry out the regular operations effectively, the employees or the workforce needs to be in a constant process of learning. The requirement of this constant process or learning could be considered as an assurance which could also be regarded as a kind of support for conducting training programs (Caffarella, 2002). The aspect of action entails initiation of the response from the individuals engaged with the organization towards the mentioned promise with the help of budgetary along with distribution of other resources. The action also helps in ascertaining the definite engagement towards the education as well as training function. In certain organizations, there exist employees who are keen on looking or finding ways of enhancing their service. In such kind of organizations, actions are perceived to exist in the range of activities associated with education as well as training. The process of training would a lso ensure the distribution of the knowledge which facilitates organizational as well as individual learning. This aspect of distribution of knowledge remains to be a great concern for the management of the organizations which is attained with the help of proper education as well as training programs. The planners supporting or substantiating the need of such programs and in terms of differentiating the planning framework calls for the requirement of focusing increased concentration on the way of bringing individuals together and in seeking encouragement from the organization. The mentioned need of support also entails the aspect of help from the broader environment in which the considered organizations operate (Caffarella, 2002). There have been mentioned to be a few definite plans that makes certain of the assurance or encouragement from the individuals. Individuals have been categorized on the basis of groups and they have been mentioned to be supervisors, top-level managers, lea rners and middle-level managers. Apart from the facet of encouragement, it is also considered necessary to develop or build support from the organization. The organizational support entails taking into concern the essentiality of such training as well as education programs along with facilitating a certain kind of organizational culture which would encourage the constant progress and learning (Caffarella, 2002). In the process of establishing support from the individuals for training as well as education programs there are certain kinds of individuals who need to be engaged while developing a framework for the process. The individuals who require to be entailed are the present and the budding learners, in case of organizations or field of work, the supervisors of the budding applicants, the senior and mid-level managers related to the supporting organizations, at times need to even entail the board members along with the different stakeholders displaying vested interest. This intere st could be related to the planning procedure or in case of the consequences or the outcome derived from such programs, for instance, the funding agencies or the grassroots’ group of people. In numerous organizations, there exist certain definite vital individuals who need to be constantly tapped for the reason of encouragement, particularly in the instance of planning

Change & Continuity over Time of Religion in Europe from the 1500-1900 Essay Example for Free

Change Continuity over Time of Religion in Europe from the 1500-1900 Essay The period between 1500 to 1900 also refers to the time period from the Middle Ages to the modern world. The period witnessed significant strides in state building in England, France, and Spain, where growing bureaucracies levied taxes to finance large-scale warfare and territorial expansion. At the same time encroachment on the longstanding powers of the nobility caused feudal reaction, while the breach with tradition, particularly by creating new taxes in an era plagued by war, famine, and disease, caused peasants to revolt. A number of historical trends emerged to give the period clear definition: the fragmentation of Christianity and growing secularism; pronounced demographic and economic fluctuation; the development of the European state system; and the emergence of a global, Europe-centered system of production and trade. In the second decade of the sixteenth century, the Christian church experienced the first in a series of religious divisions along geographic lines. The sequence of splits, beginning in the Holy Roman Empire and spreading to the whole of Europe by the end of the century, transformed the relationship of the reformed churches with state, society, and the people. Christianity also spread to the indigenous people of the Americas and Asia. There was a strong desire for religious unity, marked by mandatory conversions of Moors and Jews to Catholicism in Spain and an enthusiastic missionary effort both in Europe and abroad. At the same time in nearly every area of Europe religious conflict and calls for a redistribution of power became virtually unavoidable, causing crisis in authority at state and local levels. Religious evangelism encouraged stronger spiritual education of young people. During the same time period, the advances of scientific information provided new, conflicting methods of learning. For this reason, children of educated classes were brought up in a world of competing models of knowledge advanced by churchmen and scientists, while the children of ordinary people were exposed to combinations of evangelical claims, folk wisdom, and the overpowering and repressive Reformation churches. Protestant and Catholic teachers tried to clarify and define the boundaries of official doctrine. Their interactions with the commoners caused serious tensions. Popular beliefs were judged as pagan. Evangelists tried to impose religious uniformity and eliminate groups or individuals who could not be brought into the mainstream Christianity. In particular, the office of the Holy Inquisition denied the lay peoples claims to spiritual powers in an effort to give all powers to the clergy. It was an attempt to take away the spiritual dimension of the lay people, medicine and science. The religious campaign to denounce magic and witchcraft helped prepare the ground for the late-seventeenth-century and eighteenth-century scientific claims that the cosmos was mechanized. In the modern age, science would undermine magical beliefs and reduce the spiritual influence of the clergy. The religious Reformation, together with the critical and undemocratic nature of Renaissance humanism, shattered the unity of intellectual thought, developments that were vital to the advancement of science. The discovery of new worlds and people and that the earth was round; the invention of movable type; the development of firearms and of a lens that improved the visibility of the stars and planets; improved mechanical clocks; and the development of shipbuilding and navigation opened up new intellectual perspectives and methods of discovery that relied increasingly on rational thinking rather than religion. Scientists made new claims to authority and objectivity, and began explaining the world in mechanical terms. Separating the observable world from the spiritual sphere represented a fundamental shift in thought. To see the world operating on basic principles discoverable by reason created hope that humans could control their environment, a change in attitude that helped pave the way for nineteenth-century industrialization.

Jane Eyre and Control Dramas Essays -- Jane Eyre Essays

Jane Eyre and Control Dramas  Ã‚     Ã‚  Ã‚   There are particular powers that drive lives in their respective directions.   Some are internal, but the majority are external.   The external propellers are forces caused by the environment of an individual.   Environmental influences include but are not limited to   geographical and climatic forces.   In addition, there are societal forces such as the "control drama." Control dramas have been introduced by the best selling author James Redfield as a way to evaluate situations through behavioral classifications.   Jane Eyre is an excellent example of how control dramas affect the individual.   In order to fully understand why Jane acts as she does, it is paramount to analyze the control dramas that influence her choices and decisions (Redfield 142-43). Redfield suggests, "One of the first steps we must take to evolve consciously is to clear away our past attitudes, fears, misinformation, and behavior for controlling the flow of energy" (142-43).   A control drama is a situation that involves an individual want or drive to control power.   This will to power is exhibited through actions, reactions, conversations, and all other facets of everyday life.   The foundation of control dramas begin early in life and set the tone for further life choices.   In a conversation, for example, there is often a constant drive for each participant to feel as if he or she is in control.   The way that each person gains control defines the different levels of a control drama.   There are four basic types of power control that we purport:   two which are passive and the two that are active. The most active role one can assume is the "intimidator."   The intimidator vies for attention by use of extreme behavior.... ...Jane's environment, she fell in love with Mr. Rochester.   The reason for her feelings was not because he was good looking, especially kind, rich, or socially suitable, but because she felt no pressure to perform within a control drama.   Mr. Rochester and Jane did not have to act with activity or passivity to coerce the other to sacrifice any of their own personal control.   This unfettered relationship is finally successful because of their conscious effort to remain free of these dramas. Works Cited Brontà «, Charlotte.   Jane Eyre.   Ed.   Richard J. Dunn.   2nd ed.   Norton:   New York, 1987.   (5-398). Eagleton, Terry.   "Jane Eyre's power Struggles."   Jane Eyre.   Ed.   Richard J. Dunn.   2nd ed.   Norton:   New York, 1987.   (491-96). Redfield, James, and Carol Adrienne.   The Celestine Prophesy:   An Experimental Guide.   New York:   Time Warner Co., 1995.    Jane Eyre and Control Dramas Essays -- Jane Eyre Essays Jane Eyre and Control Dramas  Ã‚     Ã‚  Ã‚   There are particular powers that drive lives in their respective directions.   Some are internal, but the majority are external.   The external propellers are forces caused by the environment of an individual.   Environmental influences include but are not limited to   geographical and climatic forces.   In addition, there are societal forces such as the "control drama." Control dramas have been introduced by the best selling author James Redfield as a way to evaluate situations through behavioral classifications.   Jane Eyre is an excellent example of how control dramas affect the individual.   In order to fully understand why Jane acts as she does, it is paramount to analyze the control dramas that influence her choices and decisions (Redfield 142-43). Redfield suggests, "One of the first steps we must take to evolve consciously is to clear away our past attitudes, fears, misinformation, and behavior for controlling the flow of energy" (142-43).   A control drama is a situation that involves an individual want or drive to control power.   This will to power is exhibited through actions, reactions, conversations, and all other facets of everyday life.   The foundation of control dramas begin early in life and set the tone for further life choices.   In a conversation, for example, there is often a constant drive for each participant to feel as if he or she is in control.   The way that each person gains control defines the different levels of a control drama.   There are four basic types of power control that we purport:   two which are passive and the two that are active. The most active role one can assume is the "intimidator."   The intimidator vies for attention by use of extreme behavior.... ...Jane's environment, she fell in love with Mr. Rochester.   The reason for her feelings was not because he was good looking, especially kind, rich, or socially suitable, but because she felt no pressure to perform within a control drama.   Mr. Rochester and Jane did not have to act with activity or passivity to coerce the other to sacrifice any of their own personal control.   This unfettered relationship is finally successful because of their conscious effort to remain free of these dramas. Works Cited Brontà «, Charlotte.   Jane Eyre.   Ed.   Richard J. Dunn.   2nd ed.   Norton:   New York, 1987.   (5-398). Eagleton, Terry.   "Jane Eyre's power Struggles."   Jane Eyre.   Ed.   Richard J. Dunn.   2nd ed.   Norton:   New York, 1987.   (491-96). Redfield, James, and Carol Adrienne.   The Celestine Prophesy:   An Experimental Guide.   New York:   Time Warner Co., 1995.   

Political Analysis of Qatar

POLITICAL ENVIRONMENT Qatar also known as state of Qatar is a sovereign Arab state, located in western Asia. Its sole land border is with Saudi Arabia to the south, with the rest of its territory surrounded by the Persian Gulf. A strait of the Persian Gulf separates Qatar from nearby island state of Bahrain. Qatar has been ruled absolutely by Al-Thani family since the mid 19th century. Formerly a British protectorate noted for pearl hunting, it became independent in 1971.Since, then it has become one of the region’s wealthiest states because of its enormous oil and natural gas revenues. The most important positioning Qatar are held by the members of the al Thani family, or close confidants of the al – Thani family in 1992 Qatar built a strong military ties with united states of America and Qatar is now location of U. S. central command’s forward headquarters and the combined air operations center. Qatar has the world’s highest GDP per capita and proven res erves of oil and natural gas.Qatar tops the list world’s richest countries by Forbes in 2010. Qatar did not emerge as a separate political entity until the mid 19th century when the British recognized sheikh Mohamed bin Thani. This recognition came in the aftermath of maritime Qatari Bahrain war of 1867 – 1868, prior to which the British saw Qatar as a Bahraini dependency of al – Khalifa. In march 1893, at the battle of Wajbah (10 miles west of Doha), Sheikh Jassim defeated the ottomans and forced a treaty that would later form the basis of Qatar emerging as a separate country.The reach of British Empire diminished after World War 2, especially following Indian independence in 1947. Pressure increased on British government in 1950s and British welcomed Kuwait’s declaration of independence in 1961. In 1968 Qatar joined Bahrain and seven other states in a federation, but regional dispute forced Qatar to resign from coalition. Qatar became independent sovere ign state on 3 September 1971. In 1991 Qatar played a significant role in Persian Gulf War against Iraqi army. They supported Saudi Arab National Guard units.In 1995 emir Hamad bin Khalifa al Thani seized control of the country from his father Khalifa bin Hamad al Thani while his father was enjoying vacation in Switzerland. Under emir Hamad Qatar has showed notable change like women’s right to vote, drafting a new constitution, and launch of Al Jazeera. Qatar served as headquarter and one of the main launching sites of U. S. invasion of Iraq in 2003. In December 2010, Qatar was selected to host the 2022 FIFA world cup and thus Qatar will be the first country of Middle East to host the tournament.Qataris celebrate their national day on 18th December. On this day the people of Qatar remembers Sheikh Jassim Bin Mohammad al Thani as a leader in 1878 and the force which supported Sheikh Jassim. Executive Branch In Qatar, the ruling Al Thani family continued to hold power following the declaration of independence in 1971. The head of state is the Emir, and the right to rule Qatar is passed on within the Al Thani family. Politically, Qatar is evolving from a traditional society into a modern welfare state.Government departments have been established to meet the requirements of social and economic progress. The Basic Law of Qatar 1970 institutionalized local customs rooted in Qatar’s conservative Islamic heritage, granting the Emir preeminent power. There is no electoral system. Political parties are banned. The influx of expatriate Arabs has introduced ideas that call into question the tenets of Qatar’s traditional society, but there has been no serious challenge to Al Thani rule.In February 1972, the Deputy Ruler and Prime Minister, Sheikh Khalifa bin Hamad, deposed his cousin, Emir Ahmed, and assumed power. This move was supported by the key members of Al Thani and took place without violence or signs of political unrest. On June 27, 1995, the Deputy Ruler, Sheikh Hamad bin Khalifa deposed his father, Emir Khalifa, in a bloodless coup. Emir Hamad and his father reconciled in 1996. Constitutional Authorities: His highness the Emir is the head of the constitutional authorities, holding both legislative and executive powers.The Council of ministers assists in implementing the general policies of the state and the Advisory Council gives recommendations and advice on public matters referred to it by the Council of ministers. Emir: The Emir is the ruler of the state. Ruler in Qatar is hereditarily within the family of Al-Thani, whereby, power is transferred from father to son. In case no son is available, power is transferred to the person whom the Emir chooses within the family of Al-Thani in accordance with the Emiri Decision No (3) for 1995 amending some provisions of the Amended ProvisionalConstitution on hereditary transfer of power. The Heir Apparent is appointed in accordance with the manner stipulated in the Article No (21) of the Constitution and carries the title of His Highness the Heir Apparent. Article (17) of the Amended Provisional Constitution authorizes the Emir to issue decrees based on the advice of the Council of Ministers and in the consultation with the Advisory Council. Article (18) gives powers to the Emir assisted by the Council of ministers. The Emir thus holds both legislative and executive powers with the assistance of Council of Ministers and the Advisory Council.The Emir’s role is influenced by continuing traditions of consultation, rule by consensus, and the citizen’s right to appeal personally to the Emir. The Emir, while directly accountable to one, cannot violate the Sharia (Islamic law) and, in practice, must consider the opinions of leading notables and the religious establishment. Council of Ministers The supreme chancellor has the exclusive power to appoint and remove the prime minister and cabinet ministers who, together, comprise the Council of Ministe rs, which is the supreme executive authority in the country.The Council of Ministers also initiates legislation. Laws and decrees proposed by the Council of Ministers are referred to the Advisory Council (Majilis Al Shura) for discussion after which they are submitted to the Emir for ratification Political parties and elections Qatar held a constitutional referendum in 2003, which was overwhelmingly supported. The first municipal elections with men and women voters and candidates were held in 2007 and 2011. The first legislative council’s 45 seats are planned for 2013.Suffrage is currently limited to municipal elections and two thirds of the seats in the legislative council, with the voting age number of residents who are prevented from applying for citizenship. The selected municipal Council has no executive powers but may offer advice to the ministers. Administrative divisions Map of the municipalities of Qatar, since 2004 Before 2004, Qatar was divided into ten municipalit ies, also occasionally or rarely translated as governorates or provinces: 1. Doha (Ad Dawhah) 2. Al Ghuwariyah 3. Al Jumaliyah 4. Al Khawr 5. Al Wakrah 6. Ar Rayyan 7.Jariyan al Batnah 8. Madinat ash Shamal 9. Umm Salal 10. Mesaieed Since 2004, Qatar has been divided into seven municipalities. A new municipality, Al Daayen, was created under Resolution No. 13, formed from parts of Umm Salal and Al  Khawr; at the same time, Al Ghuwariyah was merged with Al Khawr; Al  Jumaliyah was merged with Ar Rayyan; Jarayan al Batnah was split between Ar Rayyan and Al  Wakrah; and Mesaieed was merged with Al Wakrah. For statistical purposes, the municipalities are further subdivided into zones (87 in number as of 2004), which are in turn subdivided into blocks.The constitutional development in Qatar graduated from one phase to another, keeping pace with the development of the country and it's economic growth. The first provisional constitution was issued in 1970 before independence and it w as amended in 1972 after independence, in order to cope with the requirements and responsibilities of the new phase. Since that time the objectives and features of the state policy and its Gulf, Arab and Islamic affiliations were determined.The State's authorities and apparatus acquired their experience from actually practicing these authorities in the internal and external domains. Amendments were made on some provisions of the provisional basic statute in regard to the executive authority and hereditary rule so as to conclude the constitutional arrangements in the country. The judiciary act and other basic laws, which were enacted to regulate civil and commercial interactions, were other steps on the way to build up the government apparatus and lay down the foundation for the rule of institutions and the law.To reach that goal, an Emiri Decree was issued in July 1999 to form a high level committee to draft a new, permanent constitution for the country, one of the main provisions o f which would be to cope with the achievements of the State of Qatar and to meet the aspirations and hopes of the 21st century. At the end of June 1999, the Prime Minister Sheikh Abdullah Bin Khalifa Al-Thani issued a decision to form a ministerial committee mandated to study the planning of future economic and industrial development in the country in the light of current global trends. In December 1999 H.H. the Emir Sheikh Hamad Bin Khalifa Al-Thani issued an Emiri Decree to form the â€Å"High Committee for Coordination and Follow Up†, chaired by H. H. the Heir Apparent Sheikh Jassim Bin Hamad Al-Thani. The Committee is mandated to study the projects proposed by the ministries of public utilities and services sector and work to explore the means to improve coordination among these ministries with a view to enhance cooperation and optimize the implementation of projects. In 1999, free elections were held to form the Central Municipal Council for the first time in the history of Qatar.The historic event marked the country's first step towards democracy in its civic sense. In a pioneering move, women were allowed both to vote and run as candidates in this initial step towards popular participation in decision making in the country. Human rights To western eyes, the Qatari authorities seem to keep a relatively tight rein freedom of expansion and moves for equality. The Freedom in the World 2010 report by Freedom House lists Qatar as â€Å"Not Free† and on a 1-7 scale rates the country a 6 for political rights and 5 for civil liberties.As of 2011, the Democracy Index describes Qatar an â€Å"authoritarian regime† with the source of 3. 18 out of 10, and ranks 138th out of 167 countries covered. The citizens of Qatar enjoy equal civil rights and responsibilities without discrimination on grounds of race, origin or religion. Laws cannot be applied retroactively and no sentence may be passed except under the terms of existing law. A suspect is in nocent until is proven guilty and is entitled to a fair trial. The civil liberties guaranteed by the state include the right of residence, freedom of press and publication and private ownership.These rights cannot be circumscribed except where the practice of such rights contravenes the law or the public interest. The basic statute requires all those residing in the state to observe public order and respect public customs and morals. On its part, the state is responsible for providing public jobs for all residents. Legislative Branch The advisory Council can draft and approve laws, but final say is in the hands of Emir. The council has 45 members, 30 of whom are elected by direct, general secret ballot, and 15 of whom are appointed by the Emir.An Advisory Council or Majlis Al-Shura has limited legislative authority to draft and approve laws, but the Emir has final say on all matters. No legislative elections have been held since 1970 when there were partial elections to the body In 2003, Qatar adopted a new constitution that provided for the direct election of 30 of the 45  members of Advisory Council. As of 2012, the Council is composed entirely of members appointed by the Emir. Elections to the Majlis Al-Shura have been announced, and then postponed, several times.In 2011 the emir announced that elections to the council would be held in the second half of 2013. An elected 29-member Central Municipal Council (CMC) has limited consultative authority aimed at improving municipal services. The CMC makes recommendations to the Ministry for Municipal Affairs and Agriculture. Disagreement between the CMC and the Ministry can be brought to the Council of Ministers for resolution. Municipal elections are scheduled for every four years. The most recent elections for the council were in May 2011. Before 1999, members of the CMC were appointed by the government. Judicial BranchIn 2007, an Administrative Court, a constitutional Court, and Courts of First instances, App eal and Cassation were established. All judges are appointed by Amiri degree, on the recommendation of the Supreme Judiciary Council. Terms are for three years. The legal system is based on Islamic and civil law codes, and a discretionary system of law controlled by the Emir. Islamic law dominates family and personal issues. In May 2011, Qatar held nationwide elections for a 29-member Central Municipal Corporation (CMC), which has limited consultative powers aimed at improving the provision of municipal services.Male and female Qataris aged 18 and older are able to vote, and run as candidates for election. There are no political parties in Qatar. Consultative Assembly The Consultative Assembly has 35 appointed members with only consultative tasks. However, the 2003 Constitution of Qatar calls for a 45 member elected Legislature, which is to be made up of 30 elected representatives and 15 appointed by the Emir. In 2006, Prime Minister Al Thani-then the Deputy PM- announced that elect ions would be held in 2007. However, only a legislative council to review the subject was created that year.The actual elections have been postponed three times; most recently in June 2010, when the Emir extended the Consultative Assembly’s tenure until 2013. Foreign Policy H. H. Sheikh Hamad Bin Khalifa Al-Thani, Emir of the state of Qatar is considered a highly competent politician and a great contributor to the enrichment of international and regional political practice. The manifestations of that contribution are reflected in the boosting of the economic and political cooperation between Qatar and the Gulf Arab States in particular and between Qatar and the rest of the world in general.Such contributions emanate from a strategic vision, which is marked by courage, objectivity and comprehensiveness. The personalities Doha received during the last five years and the official visits paid by H. H. the Emir Sheikh Hamad Bin Khalifa Al Thani to the three old continents in addit ion to North America, all were positively reflected in Qatar’s high standing amongst the states of the world which qualified it to play a positive and influential role marked by reality, transparency, clarity of vision and the adoption of moderate political approach.On October 10, 2005, for the first time, Qatar was elected to a two-year term on the UN Security Council for 2006-2007. According to BBC, in April 2006 Qatar announced that it will give US$50 million to the new Hamas-1ed Palestinian government. Hamas, an ally of Iran and Hezbollah, is considered by the US and the EU to be a terrorist organization. In May 2006, Qatar pledged more than $100 million to Hurricane Katrina relief to colleges and universities in Louisiana affected by the hurricane.Some of this money was also distributed to families looking to repair damaged homes by Neighborhood Housing Services of New Orleans, Inc. Qatar is member of ABEDA, AFESD, AL, AMF, ESCWA, FAO, G-77, IAEA, IBRD, ICAO, ICAO, ICRM, IDB, IFAD, IFRCS, IHO, ILO, IMF, International Maritime organization, Intelsat Interpol, IOC, ISO, ITU, NAM, OAPEC, OIC, OPCW, OPEC, UN, UNCTAD, UNESCO, UNIDO, UPU, WCO, WHO, WIPO, WMO, and WTO. Most of the developed countries are exempt from visa requirements.Citizens of exempted countries can also request a joint visa that allows them to travel to Oman as well Israeli passport holders however are forbidden to enter Qatar. The Qatari government is the primary benefactor of the Al Jazeera television network. Accused of biased reporting against some governments, the network has been banned in Kuwait. This has led to strained relations between Qatar and some government in the region who see the Qatari government as responsible for Al Jazeera’s purportedly incendiary reporting. International RelationsQatar is very keen to participate actively in the efforts to deal with all the concerns and the challenges that the Gulf region encounters. It places increasing emphasis on support ing the Gulf Cooperation Council (GCC) and spares no effort to bring about solidarity and strengthen ties of mutual trust and communication between Arab countries, propagates the wisdom of resorting to peaceful means in resolving all the disputes among the countries, approves the United Nations efforts to uphold peace and security and works to maintain good relations with all peace-loving people and countries.Qatar rejects and denounces all forms and manifestations of terrorism, regardless of its causes, objectives and means. It, however, differentiates between terrorism and the people’s struggle and legitimate rights of freedom and self-determination in accordance with the provisions of International Laws. Qatar in all regional and international occasions, expresses its grave concerns over the escalation of conflicts, ethnic cleansing and denial of the rights of minorities in some countries of Asia, Eastern Europe, Africa and other continents.Qatar welcomes all international agreements concluded with a view to resolving such problems and pledges support for the efforts exerted by regional and international organizations to achieve peace and stability in some states and regions of the world. In the International Arena Qatar works very hard to establish close ties of cooperation with all peace-loving countries and people, extends generous financial aid to many developing countries in Asia and Africa and contributes to various regional and international aid funds to create the widest possible avenue of international cooperation.Qatar has always been a staunch supporter of liberation movement and has constantly denounced all kinds of racial discrimination wherever it exists. In May 1994, Qatar hosted the meetings of the Regional Security and Arms Limitations General Committee. Qatar adopts a set of principles as a basis for peace and security in the Middle East and the world at large.At the top of those principles comes the abstention from using or threate ning to use force against territorial integrity of other countries, and seeking to resolve disputes by peaceful means such as regional or international arbitration, and dialogue. In recognition of Qatar’s vital role and contribution in the efforts to uphold peace, the special work group of the Regional Security and Arms Limitations General Committee for the Middle East decided in December 1994 to establish a regional center for the group in Doha to act as a front line dispute prevention and resolution facility.And as an expression of appreciation from the international community of the policies adopted by Qatar in the regional and the international spheres, Qatar was elected in March 1995 deputy chairman for the international social development Summit Conference, in the context of the UN regional groups representation. U. S. -Qatari Relations A U. S. embassy was established in Doha in 1973, but U. S. relations with Qatar did not blossom until the 1991 Gulf War. The United Sta tes promptly recognized the assumptions of power by Sheikh Hamad in June 1995. Qatar’s articipation in Arab-Israeli peace process accord with U. S. ’ efforts to foster and expanding dialogue between Israel and Arab States. The two governments differ to some degree in their positions regarding Iran and Iraq. Qatar favors a policy of constructive engagement with these two states. By contrast, the United States favors isolating them through the policy of ‘Dual Containment’ Trade between United States and Qatar has increased after the Gulf war. U. S. exports to Qatar amounted to $354. 11 million in 1998, consisting mainly of machinery and transport equipment.U. S. imports from Qatar, mainly textiles and fertilizers, totaled $220. 36 million in 1998. Over the past five years, the level of bilateral trade has more than doubled. Although the bulk of Qatar’s trade continues to be with a few European countries and Japan, several U. S. firms, including Mobil, Occidental, Pennzoil, Enron, and Bechtel are active in the exploitation of Qatar’s oil and gas resources. Despite the presence of U. S. firms in the Qatari hydrocarbon industry, the U. S. imports virtually no oil from Qatar.Bilateral defense and security cooperation has expanded since the Gulf war. On June 23, 1992, the United States and Qatar concluded a Defense Cooperation agreement that provided for U. S. access to Qatari bases, pre-positioning of United States material, and combined military exercises. Since the agreement, the United States and Qatar have begun to implement plans for pre-positioning U. S. military equipment for a use in a future contingency in the Gulf, including enough tanks and associated equipment for an armored brigade. A warehouse for U. S.Chairman of the Joint Chiefs of Staff General Henry Shelton stated that the pre-positioning station â€Å"is right on schedule at this time and will be a great enhancement to our capabilities as well as, I think, provide a great capability that we would not have had otherwise† Qatar has also expressed a willingness to host a forward presence for U. S. Central Command and it has begun allowing U. S. P-3 maritime patrols originating from Qatar. On several occasions, Qatar has hosted temporary deployments of U. S. Air Expeditionary Forces that enhance U. S. aircraft carrier coverage of the Gulf 10 Qatar has held informal iscussions about purchasing the U. S. built MI A2 tank and Patriot PAC ill air defense system, but no U. S. sales are anticipated at this time. The U. S. has been supportive of Qatar’s recent moves toward political liberalization. In March 1999, Rep. Sue Kelly and Rep. Carolyn Maloney headed a congressional delegation that observed Qatar’s election for a Central Municipal Council. In the election’s aftermath, Congress passed a resolution congratulating the state of Qatar and its citizens for their commitment to democratic ideals and women’s su ffrage (S. Con. Res. 14, March 4, 1999, and H. Con Res. 35, April 13, 1999)

Project Cycle Essay

In this essay, I will outline the TRADITIONAL PROJRCT CYCLE, Macarthur’s PROJECT SEQUENCE MODEL and the PARTICIPATORY PROJECT MANAGEMENT CYCLE by giving their main features and general principles. There after I will discuss which one of them is the best suited to ensure learning takes place and those projects planning are improved. First we need to understand what project cycle is. The planning and managing of the project indicate the cyclic process of the project (Conyers and Hills 1985: 73-61) which opposes Katz’s (1975) ideology of a spiral process. Here in the project cycle, the planning consists of a number of linking phases which exist depending on one another. The project cycle has different phases during its cycle process, namely being phase1: Decision to engage in planning and the creation of an organization  framework. Phase2: The identification of planning objectives and targets. Phase3: Data collection and processing. Phase4: Identifying alternatives courses of action. Phase5: Appraisal plans and projects Phase6: Implementation and lastly Phase7: Monitoring and evaluation. Though the initial decision to engage in Planning and creation of an organizational framework is stated as phase 1, according to Conyers and Hills, phase 1 is placed at the outer edge of the cycle planning process because this decision is only made once in each country and does not form part of a regular cycle. This step is there to ensure the availability of the necessary human and financial resources to carry out the planning and implementation effectively. The identification of planning objectives and targets which is phase2. This phase is often regarded as political therefore the decision is taken by government leaders. It is stated by (Conyers and Hills: 1984) that during this phase, general rules are laid down to show the course of the country’s development and the set of principles or ideas used as a basis for one’s decisions within which development planners can formulate more specific objectives. These general rules are usually sketched in a broad description and indicate medium-term and long-term priorities. Another phase included in the traditional project cycle is Phase3: Data collection and processing. This phase is regarded as the important phase in the development planning of any country. The availability of information is absolutely essential for determining the nature and scope of development problems and resulting in designing alternative course of action to relieve or solving problems. Stated by (Conyers a nd Hills: 1984) The following phase is Phase4: Identifying alternative courses of action. Here is where time is given to identify and specifying alternative courses of action which may be adopted to solve development problems and achieve objectives. These identified courses of action may take form of either a written planning document or a series of projects. Said by (Conyers and Hills: 1984) Phase5: Appraising plans and projects is the phase during which stated by Conyers and Hills that different proposed alternatives are  weighted one another and appraised or assessed the value or quality of their nature. The advantages and disadvantages of alternative courses of action are decided firmly and submitted to those who will ultimately choose between the alternatives. Implementation is Phase 6, though the implementation of plans and projects is part of the project cycle, it is not considered to be part of the planning process mainly because the professional planners are not directly involved the implementation of plans, stated by (Conyers and Hills: 1984). This part is left to the technicians and administrative staff. This does not mean that the planners are free to ignore the implementation process. The implementation phase can not proceed without the other phase of planning or the other cycle and during this period it is actually the development planner’s job to consider how the plans is to be operationalised. The last phase of the traditional project cycle stated by (Conyers and Hills: 1984) is Phase7: Monitoring and evaluation. What is monitored ad evaluated here is the implementation of the planning. The monitoring and evaluation are undertaken on a continuous basis and not only once, making it part of the implementation process. This phase is intended to establish what takes place during the implementation phase, to determine to what extent objective has been realized, and lastly to formulate the lessons learnt from the experience of the implementation and to solve problems as they arise. This step is said to be the last step of the process, but the actual fact is that the process starts all over again. There is another form of project planning called the Macarthur’ project sequence. This project is a somewhat an opposite of the traditional project cycle. The difference between the project plans will be visible during my description of Macarthur’ project sequence. The Macarthur’ project sequence demonstrates how much more it is complex to plan a project than Conyers and Hills portray it to be. Even though that’s the case, their cycle is said it does give good idea of the main phases or stages of project planning (Macarthur 1994a: 137) Here in Macarthur’s project sequence diagram, he demonstrates how his model  is an improvement and more realistic reflection of reality than the simplified academic model. The Macarthur’s project sequence model has three phases which also within it consists of stages or events in the life of the project (Macarthur 1994a: 137) The first phase is the Pre-Investment, where the project is still a set of ideas and proposals. The second phase is the investment Phase, here is where the financial commitment has been made and the fixed productive assets are obtained (Macarthur 1994a:137). He proceed by saying the third phase is the Operation Phase, where the created investments are used to generate the output whose availability in the economy is the main justification of the project (Macarthur 1994a:137) Macarthur does not allow to be the fourth phase in the diagram (even though he admits it would make sense to do so) consisting of box 18-21, but he thinks this will make the diagram too complex. He also did not include the eight possible sources of project ideas (which are listed above box 1) as part of the project sequence because he feels that they form part of outside project activities such as broader policy formulation and the government activities and planning (Macarthur 1994a:137) (Macarthur 1994a:137) also stated that his diagram differs from the Conyers and Hills cycle because it has ‘’exit’’ routes where are alluded as ‘’abandonment’’. This allows a project to continue from one step to the next when it fails. He also says that this allows projects to enter at places other that the identification stage. Allowance of more entrances enables projects to be pat of larger programs rather than being just a mere stand-alone project. It allows the proposals to be ‘’sent back’’ for reconsideration or refinement of the first phase which is the Pre-Investment Phase didn’t go well. Macarthur lastly explains the last Phase 3 which is the Operations Phase. He states that this is where the improvements on the other project cycle diagram are presented since they make no mansion of this phase in their diagram. Box16 of Macarthur’s diagram (which is the transmission to normal  administration) reflects the importance of this phase. He says this part indicates the point at which a new project stops to have a special identity as a unique or different set of activities and becomes part of the responsibility of a section in the organization that is responsible for the operation of productive facilities (Macarthur 1994a: 137) In Macarthur (1994a:137) sequence diagram, evaluation immediately takes place after implementation of the project in order to reflect on the experiences during implementation and to take note of any lessons learnt in order to feed these back into similar project that may be undertaken later (Box 18) The aim of the evaluation that takes place after years of the operation has been done is to make more proper assessment of the rates of return received on the money initially invested in the project (Macarthur 1994a: 147-148) Both Macarthur (1994) sequence planning and Conyers and Hills cyclic planning show a blueprint approach are inflexible and difficult to change. The projects are systematically and carefully planned in advance and implemented strictly according to the formulated plan. Their design is to the provision of a large physical infrastructure like industrial projects. The infrastructure that regard is easy to obtain in which to the base the project. The Macarthur (1994a: 137) sequence and Conyers and Hills cycle project plans got criticized by Rondinelli (1983) in the late 1970s and the early 1980s. Rondinelli (1983: viii) says that the problems that come with a strict blueprint approach can be minimized by using â€Å"Adaptive approach that relies on adjustive and strategic planning, on administrative procedures that facilitate innovation, responsiveness and experimentation on decision making processes that join learning with action†. An adaptive approach is also known as the learning process planning mode. It provides for successive stages of EXPERIMENTATION, PILOT, and DEMONTRATION AND REPLICATION OR PRODUCTION. The important statement in this approach is that there is little certainty about which technique will work in the long  term for a particular country (Rondinelli 1983: viii). Selected techniques are applied and exposed to regular field tests, after which activities are designed in accordance with what was learnt in the field. The outcome is that project planning is made more flexible by modifying and adapting project as more knowledge is obtained about environment. One of the statements about learning process approach is that there should be continual communication between project planners, implementers and the inhabitants of the area affected by the project (Korten 1980: 480-511), (Sweets and Weisel 1979: 127-130). Long (2001: 64-79) also supported this by explaining why participation is so important on development effort. He stated that poor people know their economic and social problems best and have insights and ideas about what could be done to solve them. Lane (2005) also supported Rondinelli (1983) criticism by making a critique of his own of various planning Models among which is the blueprint approach like those discussed previously. Lane (2005) stated that there are more flexible approaches like SYNOPTIC APPROACH which he feels allows for what he calls â€Å"tokenistic† participation. He also mentioned other flexible planning approaches such as â€Å"mixed planning†, â€Å"incrementalism† as well as approaches like â€Å"transitive† planning and communication theories. Lane (2007: 296) argues that â€Å"whereas participation was previously viewed as a decision making adjust, all schools of contemporary era view participation as a basic and important element of planning and decision making. Even though the traditional project cycle of Conyers and Hills was criticized by other models. It has an advantage of providing for a number of phases designed in such a way as to link the formulation of basic policy guidelines to specific projects and programs; this ensures that the lessons learnt from the implementation of each phase will be in corporate into the next cycle. Because in this cyclic project planning the process usually starts all over again after the last phase which is phase 7, it gives the planners an opportunity to learn from the lessons of the past. The Macarthur (1994a:  137) project planning sequence has its advantage of having the allowance of â€Å"exit† route, which is referred to as â€Å"Abandonment†. When a project fails to continue from one stage to the next. Another advantage of Macarthur’s sequence is that it allows for â€Å"projects to enter at places other than the identification stage (1994a: 138). He also adds that by allow ing for more entrance, enables Macarthur to make provision of other projects that may be part of a larger programs, rather than mere stand alone projects. Thirdly project proposals can be â€Å"sent back† for reconsideration or refinement. The participatory project management cycle’s adoptive approach has its own advantage of consisting of continuous cycle of action, reflection and adaptation, which Den Heyer (2002: 525) refers as â€Å"learning loops†. Even though all three of the project planning models has advantages, there are some disadvantages that come with them that make them to be not applicable for use in some project planning. The disadvantage of traditional cyclic model as pointed by Macarthur (1994a: 135) is that Conyers and Hills traditional cyclic model omits certain key moments in the life of a project, which means that we do not really get an adequate description of all the actual phases or stages through which large projects in particular, move. Macarthur’s (1994) project sequence also has its disadvantage. It is criticized by Rondinelli (1983: viii) and Lane (2005) that the sequence is a blueprint approach, and blueprint approaches are too strict and inflexible. Which they feel blueprint approaches don’t allow for participation. Long  (2001: 74) also agrees with this critique that blueprint approaches do not allow participation and flexibility needed to carry out the project.  As much as participation approach has a lot to criticize on other approaches, it also has its disadvantage, which is by the point of view of (Lane 2007: 296) is that participation is a remedy for the inadequacies or weakness of the more rigid blueprint approaches. In my opinion, I think the participatory approach is the best approach that ensures that learning during implementation takes place because it is flexible and includes the techniques use in both the cyclic and the sequential approaches. It does not  only accommodate infr astructural projects but also the people centered projects that will benefit the people. Just like the Tanzania Participatory Poverty Assessment project. Where PPA was designed to complete a natural Human Resource Development (HRD) survey on 1993 by focusing on gathering information on poverty as defined by local people in their own terms (Moriiti and Crawford 2009: 296). BIBLIOGRAPHY. Biggs & Smith; Hart, Burgess, Beukes & Hart; Lane.2009. Only study guide for DVA2602.Pretoria: University of South Africa PROJECTS AND PROGRAMMES AS INSTITUTIONS OF DEVELOPMENT: a reader, 2009: contributed by Muriithi and Crawford. Pretoria: University of South Africa.

Two Months in Big Bears Camp essays

Two Months in Big Bears Camp essays In "Two Months in Big Bears Camp, 1885," Sarah Carter argues that in their book "Two Months in the Camp of Big Bear: The Life and Adventures of Theresa Gowanlock and Theresa Delaney," the authors falsify their accounts of the happenings documented within. Both Theresa's tell significantly different stories immediatly after their release from the cree camp than what is published. The resulting work, is a reflection of the stereotypes of the times, as well as propaganda in support of the government. Furthermore, the attitude that resulted from the book proved to further deteriorate the already poor view of the indian bands within Canada. To support her argument, Carter uses the newspaper, The Daily Patriot, to show the type of rumors already in place when the women were released from their "captors". For example quotes such as this one from The Daily Patriot demonstrate the common pursuasive attitude. "[thier story was] the most touching of all... their death now at the hands of the indians is unspeakably sad...". Carter shows the Toronto Daily News as one of the only papers to realize the actual goings on. It was printed that "outrages of this sort has never been, and is not now, an indian habit." She quotes other papers of the times spouting off opposing un-truths, and persuasive propaganda to furthur rally the people against the "inhuman custodians." She again uses a myriad of papers who all point out that both women reported in their initial statements that "they had been treated well, had had plenty to eat, and had been subjected to no cruelties". Their statements continue in a consistent manner through out their statements, emphasizing the fact they were more boarded then captured. Citing two books, "White Captives: Gender and Ethnicity on the American Frontier" by June Namias, and "North Country Captives: Selected Naratives of Indian Captivity from Vermont and New Hampshire" by Colin Calloway to depict the "typ ...

Monopoly Of The Postal Service Essays - United States Postal Service

Monopoly Of The Postal Service Essays - United States Postal Service Monopoly of the Postal Service In the United States economy most markets can be classified into four different markets structures. But, each and every market in the United States is completely unique from the others. Generally the best type of market structure for the general public is per-fect competition because it creates the lowest possible price for the public. There are some exceptions were perfect competition isn?t the best choice for the public on account of various reasons. The United States Postal Service is one of them and since the Postal Service is a monopoly, it is its own market. This paper will discuss the budget dilemmas that the postal service has faced for the past twenty years and if it is in the best interest of the economy for the United States Postal Service to continue as a monopoly. The first time there was talk of privatizing the Postal Service was in 1979 when the Postal Service was losing vast amounts of money in the long run. But since the Postal Service is a necessity for America, the government had to subsidize the service in order for it to continue in operation. In 1979 the United States Postal Service had a cash flow of $22.5 Billion and was additionally receiving $176 million from investing(#1, Intro). Even with this added revenue the Postal Service was still greatly under funded on its own (#1, Intro). During this time it was discussed to privatize the postal service and introduce competition because of the extreme losses that the service was experiencing. A positive argument for privatizing the Postal Service was with numerous competitors in the market there would be more efficiency and the public would receive lower prices. But this would also increase the usage of resources, for example airplanes and cars. One of the problems the Post Office had was its receipts from consumer purchases that were submitted the next day after the transaction (#1, i). If the receipts were submitted earlier the postal service would receive more money because they could invest that money sooner (#1, i). Another way the Postal Service could increased profits was by competitively selecting banks that would give them higher interest rates and such (#1, ii). Probably the most relevant and final way to improve the budget of the Postal Service is to improve the bookkeeping poli-cies and banking techniques (#1, ii). Not only did the Post Service propose to increase profits but they also proposed to cut costs in a number of ways. There were three methods that were proposed in 1946 for the protection of salaries that no longer exists (#2, Intro). These have to do with the rural mail carriers. Under this antiquated method of delivering mail the Postal Service was los-ing money to any mail that went to "rural" areas (#2, i) There are 48,000 mail carriers that deliver mail to millions of families that are considered to be living in rural settings; this costs the postal Service 858 million dollars a year (#2, i). This is a fairly easy problem to fix considering how much money is being lost. It was proposed that money loss could be significantly cut down if the Postal Service corrected the following problems. The rural mail carriers were assigned a certain amount of time to deliver to a specific rural area, this method was out of date and because of this the carriers have free time for which they got paid for (#2, ii). The next problem was that other mail routes based pay on how many miles the route covered, so the carriers were getting paid by the mile (#2, iii). With this problem fixed the Postal Service could saved 26.8 million a year (#2, iii). There was also an hourly rate that was in effect which indirectly promoted inefficient service (#2, iii). A stop to this could have saved the Postal Service $255,000 a year (#2, iii). From the num-bers mentioned above, it can be seen why the United States Postal Service was losing so much money. These problems did indeed eventually did get solved over the past fifteen years and now the Postal Service is making record breaking profits. Now in the first quarter

5 Tips For Landing an Administrative Assistant Job

5 Tips For Landing an Administrative Assistant Job There were just under four million jobs for administrative assistants in the United States in 2012, according to the Bureau of Labor Statistics. While this may sound like a lot, its important to consider another equally important factor: the many people seeking out these sought after positions. What can you do to gain the inside edge on the competition? Lets take a closer look at five ways to land the administrative assistant job of your dreams.1. Study UpWhile some employers require no further education than a high school degree, most prefer additional education and/or certifications that indicate additional motivation and competency. Check into coursework in basic office, computer, and grammar skills at your local community college or technical school.If you aspire toward an administrative assistant job in an industry-specific field, such as law or medicine, specialized coursework in this area may be required.2. Intern or VolunteerMany key administrative assistant skills are learne d during on-the-job training. By gaining these skills during an internship or as a volunteer, you offer employers a fast-track to productivity. You will still require some office-specific training, but more general work such as computer programs and preparing office documents will be covered.Not sure where to begin when it comes to finding an internship or volunteer opportunity? Check in with your schools career center.3. Refine Your ResumeThe best resumes are targeted to specific jobs. If you are applying for an administrative assistant position, be sure your resume covers all of the skills required to do the job. These include everything from technical skills to soft skills, such as the ability to interact well with others, organization, and integrity.4. Work Your ConnectionsAdministrative assistants are at work in nearly every single industry. In short, where theres an office, theres an administrative assistant.One of the best ways to find vacancies and gain a jump on the comp etition is by leveraging pre-existing relationships. Let friends, family members, and other people in your network both online and in person know that youre looking for an administrative assistant job. This way if they hear of a new opening, they can pass the information along to you. Your connections are also valuable referrals and references.5. Present ProfessionallyAs an administrative assistant, you will be a representative of your company, so a neat, polished appearance is essential. And dont forget about the importance of eye contact when meeting with hiring managers. The more competent and personable impression you make, the more likely you are to land the job.While the competition for administrative jobs is steep, its far from insurmountable. These five tips can position you for success in your search for a fulfilling career as an administrative assistant.

Assignment Essay Example | Topics and Well Written Essays - 250 words - 34

Assignment - Essay Example verage of mean score given by peers to students from private schools is higher than that of students from public schools as far as values are concerned. However, further comments can only be made after application of advanced statistical tools like hypothesis testing which may help to reveal if there is any significant statistical difference between the average score from two populations (public and private schools). According to Jain and Sandhu, skewness is the measure of asymmetry in the distribution of population and tells if the mean, mode and median are equal and quartiles are at equal distance from median (3.2). The distribution pattern of the data as seen from the histogram revealed that scores given by peers to both the public schools and private schools are moderately positively skewed having skewness of 0.934 and 0.754 respectively. This suggests that the data is not evenly distributed on both sides of the mean for both public and private schools. The positive skewness conf irmed that majority of the students both from public and private schools were given mean score by peers less than or on the average score and very few were given scores higher than the average. Looking at the distribution pattern between the two histograms, we see that number of students that scored higher than average score is greater for private schools than the public schools. The box plot for the mean score given by peers revealed that there were four outliers for public schools and three outliers from private schools towards the upper side of box plot. This suggested that nearly equal number of students from public and private were given outstanding score by peers (closer to 5). According to Cook and Upton, median divide the order population data into two groups whereas quartiles divide the population into four groups with first quartile (lowest 25%), second quartile (lowest 50%) and third quartile indicating lowest 75% of the population group (53). In this section, statistical

Question Responses Essay Example | Topics and Well Written Essays - 1000 words

Question Responses - Essay Example The implication was that a country would export one set of industries and export another. In the traditional theory the location decisions are influenced by local inputs and demand as well as transferred inputs and outside demand. Thus this theory supports globalization as it focuses on resource endowments. The traditional theory further suggests rural areas are not very well endowed with human and physical capital and hence opportunities for them are less (Leichenko & Silva, n.d.). Since they have high skilled labor ratio, they are able to compete in manufacturing industries where economies of scale are met. In doing so, the aim of exchange of goods promotes share of economic activity and opens the world market to everybody. It also provides a platform for the developing nations to market their products in regions beyond borders and which could ultimately alleviate them from poverty. These principles are what gave rise to the concept of globalization. 2. The major drivers of globalization include social-demographic (regional, cultural), technological, which includes telecommunications, internet and transportation, economic factors like foreign direct investment, profit motives and market share, ecological and environmental factors like pollution and green laws, and political-legal factors like falling trade barriers, political stability and intellectual property. There is a connection between poverty and globalization and it is generally believed that without globalization inequality would have increased. Free trade would make the world prosperous and assist the poorer nations in coming up. Technological upgradation takes place in developing nations but evidence also suggests that technological change increases inequality between highly skilled workers and the unskilled workers (Singer). Trade and politics should be independent of each

About this star---Enif Essay Example | Topics and Well Written Essays - 1250 words

About this star---Enif - Essay Example The star; enif has many other names attributed to it. It also goes by the names Os Pegasi, Enf, Al Anf , Enf, Enir or Fom. Enf, Al Anf, Enf and Enir are obtained from the Arabic word, Al Anf which means â€Å"The Nose of the horse. Os Pegasi also means the same only that it is a Latin translation. It is a supergiant that is cool and orange in color. It falls under the constellation named Pegasus. The estimated age of this star is 15 million years and is distanced at 673 light years. The spectral class and visual magnitude are K2 and 2.39 respectively. Absolute magnitude of the star is around -4.19. In relation to the sun, Enif exhibits 6700 times more luminosity, its mass is 10 times more than that of the sun and its diameter is 661 times more than that of the sun. It is the brightest star in its constellation. The orange colored giant changes its size gradually and unevenly. It is subject to ferocious eruptions at various times; a phenomenon that is yet to find a conclusive explanation. The constellation in which Enif falls under is called Pegasus. Pegasus is seventh inn size of all the constellations in the sky. It assumes a square shape often referred to as â€Å"the Great Square of Pegasus†. It has a total of 8 stars and occupies 1121 square degrees area. It falls under the location between -60 and +90 degrees latitudes. Enif is the brightest of the stars at 522 L/Y. Enif is not part of the square but it forms a winged horse structure midway from the square. The other dominant stars in the constellation are Scheat, Markab, Algenib, Homan, Matar, Baham and Salm. It is subject to myth that Pegasus was a winged horse who emanated from the neck of Medusa when she was being beheaded by Perseus. The horse obtained a hero status for helping Bellerophon to conquer Chimera (a fire spitting adversary). In the end, Pegasus was turned into a constellation that is visible during the beginning of the month of October. Pegasus was believed to be visible in the

Argument Assignment Example | Topics and Well Written Essays - 500 words

Argument - Assignment Example This is because as long as cannabis may have the best chemical components to cure such disease, its’ negative effects are far much greater to be used as medicine (Affeld, 2013). Marlene bases her arguments on several medical researches indicating that, when marijuana mixed with special oil and applied on to the cancer patient, then its potentials to mitigate the growth and spread of such diseases work out. She makes conclusion that, this method is far much better than the use of chemotherapy. However, she has not given specific scenario where accurate evidences can be found. Besides, there is no adequate statistics showing the number of survivor who have since used such methods and succeeded. Similarly, the article has indicated that marijuana.Com, a website that steer-head the use of this drug posted that marijuana contains ingredient that cure cancer. More to the contradiction in this report is that, researches only indicate the confirmation based on research organizations such as the National cancer institute and Virginia commonwealth university department of pharmacology. However, there is no appropriate evidence where it has been used as an extract for medicine (Affeld, 2013). The state research institute (NIC) is also supportive towards the use of marijuana for medicinal functions. I dismiss this point, as outdated research since the right procedure to launch medical research analysis such as government involvement was not followed. For this reason, the federal government has maintained its stand that cannabis is still illegal in the United States (Affeld, 2013). While I do not support Marlene’s research concerning marijuana medicinal value, I may not agree to the fact that there are better drugs that are better alternative to marijuana. Legalizing such drugs in the United States may lead to initiation of groups that are always credible avenue to criminal dens. If marijuana can

Roland Barthe Essay Example | Topics and Well Written Essays - 250 words

Roland Barthe - Essay Example difference is this: the work is a fragment of substance, occupying a part of the space of books, the Text is a methodological field† (From Work to Text – 156-7). Known for his many thought-provoking contributions to literary criticism, French semiotic Roland Barthes’ discourse on the difference of the ‘text’ and the ‘work’ is something that has been a subject of many deliberations. In deduction, ‘text’ is often placed secondary to ‘work’ in terms of implication. The primary notion is to not construe that all familiar works that have been around for ages can be classified as ‘works’ while all that are modern should be compartmentalized as ‘texts.’ Critics and general readers are also bent upon the difference of the two, consciously or unconsciously. It polarizes between the strict rules and adherence to fundamentals and the openness for interpretation and difference in association to what is good literature and bad literature, thus what the classics offer and what the moderns present. It is supposed therefore that a general predisposition incumbent upon the arbitrator, whether it is a ‘text’ or a ‘work,’ consolidates the classification primarily based on their subjectivity. What Barthes has opened and has continued to pursue us is in essence the core foundations of how literary pieces are perceived, distinctly elaborating on the divergence of our acuities. But the convergence of the fragmented substance of the work and the methodology of the text would incorporate a consensus for an auspicious

Argument Assignment Example | Topics and Well Written Essays - 500 words

Argument - Assignment Example This is because as long as cannabis may have the best chemical components to cure such disease, its’ negative effects are far much greater to be used as medicine (Affeld, 2013). Marlene bases her arguments on several medical researches indicating that, when marijuana mixed with special oil and applied on to the cancer patient, then its potentials to mitigate the growth and spread of such diseases work out. She makes conclusion that, this method is far much better than the use of chemotherapy. However, she has not given specific scenario where accurate evidences can be found. Besides, there is no adequate statistics showing the number of survivor who have since used such methods and succeeded. Similarly, the article has indicated that marijuana.Com, a website that steer-head the use of this drug posted that marijuana contains ingredient that cure cancer. More to the contradiction in this report is that, researches only indicate the confirmation based on research organizations such as the National cancer institute and Virginia commonwealth university department of pharmacology. However, there is no appropriate evidence where it has been used as an extract for medicine (Affeld, 2013). The state research institute (NIC) is also supportive towards the use of marijuana for medicinal functions. I dismiss this point, as outdated research since the right procedure to launch medical research analysis such as government involvement was not followed. For this reason, the federal government has maintained its stand that cannabis is still illegal in the United States (Affeld, 2013). While I do not support Marlene’s research concerning marijuana medicinal value, I may not agree to the fact that there are better drugs that are better alternative to marijuana. Legalizing such drugs in the United States may lead to initiation of groups that are always credible avenue to criminal dens. If marijuana can

I Need Time Management Advice Research Paper Example | Topics and Well Written Essays - 1000 words

I Need Time Management Advice - Research Paper Example The steady decline is attributed to increased efficiency due to high level of technology, student evaluations methods and poor study habit among students. The students join colleges after they have achieved very good grades and above average performances leading to very high expectations but this are not to be realized in the long run because they fail to study immediately they set their feet on campus. The decline in the time of study affects all students equally irrespective of their race, sex, age, school size or their past performance. This is not limited to the type of school or the competency of the lecturers but the trend of the decline is widespread all over according to the research by the two economic professors which has elicited a number of varied reactions with some people doubting its accuracy. However the bottom line is that the declining trends is enormous and requires to be addressed urgently. Many reasons attributed to the trend include internet use, technological changes and change in campus demographic patterns, a claim that the two professors are quick to refute and instead they say that lack of challenge between both students and the lectures is the main contributing factor. There is a general decline in the workload that is given to students and as result they have a lot of free time to indulge in other activities other than personal studies and lack o self motivation to study. A research by Cooperative Institutional Research Program, or CIRP indicates that students develop poor study habits before they get to campus after which the trend worsens. Some have argued that the changing social patterns are responsible for the decline in the study time since some students are usually engaged in more than one activity at the time they are in campus as opposed to the early years where students devoted all their time to studies while in campus. It is also argued that technological advancements have

Economics Essay Example for Free

Economics Essay The three areas of economics affect an individual both positively and negatively. First, in making decisions, a person often has to decide on tradeoffs because he/she just cannot afford to buy everything that he/she needs. In other words, sacrifices must be made. Economics, after all, is about allocating the resources available to a person which happens to be scarce most of the time. This would mean, for instance, that if one has set aside $10 dollars for chocolates and he/she wants to buy some oranges, the decision would often entail buying less chocolates to enable him/her to buy some oranges. This effect is often interpreted as a negative one because a person has to let go of one want in order to satisfy another desire. This illustration clearly shows that budget constraint plays a major role in decision-making. (Mankiw, 2004) The second area of economics, interaction with others, affects members of society positively because in a free market economy, prices could not just be dictated by producers and sellers without the involvement or say of the consumers. In other words, if the price of a certain commodity proves too expensive, consumers would usually look for cheaper alternatives, thereby causing the demand for the more expensive version to fall. If the 21† colored television set produced by Sony Corporation, for instance, has been priced much higher than the 21† colored television of Philips, chances are that consumers would opt for the television set being sold by Philips because of the lower price. In this case, preference for Sony, which might prove to have a higher quality, could only be expressed by those who have the money, therefore feeling no budgetary constraints. Finally, the workings of the economy could affect an individual both positively and negatively. One instant is when government decides to print and circulate an abnormally high volume of money. This situation forces money to depreciate in value, thereby resulting to inflation. A high level of inflation causes prices to increase because of the additional costs being shouldered by manufacturers owing to the lower value of money. An upside of this situation, however, could be a temporary increase in employment. Because of the availability of money, employers can afford to hire additional workers. (Mankiw, 2004)

Employment of elderly people in Hong Kong

Employment of elderly people in Hong Kong In the past decades, the discussion of work and aging has aroused widely public and professional thinking. In this paper, I would begin with the analysis of the current Hong Kong situations and characteristics of older workers, among which I pay most of attention to the low participation rate of elderly workers and try to demonstrate the reason accounting for that. The second part can be seen as a brief summary of the productivity and limitations of old workers in Hong Kong today. Finally, I would come up with several suggestions on how to encourage labor force participation. Keywords: employment of elderly, productivity, functional limitation, old worker Employment of elderly people Situations of the employment of elderly in Hong Kong With the baby boomer generations entering into their old years, the employment of older people has brought about wide public concern. According to the sources from Census and Statistics Department, at the middle of 2010, there are more than 1.78 million Hong Kong people over the age of 55, 51.46 percent of whom are age 65 and above, and 25.76 percent of whom are age 75 and above. Many of these people are working or have had work experience and, many of retired persons work at least part time after they leave their permanent job. Among all the features of older workers in Hong Kong today, we would focus on several main characteristics to help us understand the situation. Labor force participation rates In Hong Kong 2009, the labor force participation rates, which refer to the proportion of economically active population (that is the labor force) in the total population aged 15 and above was 26.5 percent for the age 55 and above. Among that, we can find that the labor force participation rate for this age group was apparently higher for males (37.6 percent) than for females (15.9 percent). Nevertheless, nearly ten years ago, the labor force participation rates of the age 55 or over was 56 percent, which is almost twice the number of today. The employed and unemployed population The unemployment rate of older worker is relatively lower than that of young workers. In 2009, the unemployment rate for age group of 60 or above was 3.1 percent, which substantially lower than its counterpart aged 20-29 group of 7.3 percent. There are a few reasons accounting for that, but the most important one would be that older people can retire as an alternative choice. On the other hand, people over the age of 50 are still employed for a number of reasons. Thomas Leavitt once mentions that, the majority of people at ages 50-62 would still choose to work mostly because they enjoy the satisfaction and useful feeling brought by working, which followed by the need to make money. However, at the age of 62 or over, the requirement for money becomes their major concern. Low labor force participation rate among older persons The downward trend in labor force participation rates among elderly is considered by many people. First of all, many would agree that the current social security policy carried out by the government is encouraging the increased employment rate for young people by removing the old workers in the labor force. Turner claims that: for any given employee at any given time, the alternative of retiring on a pension is more attractive than to keep working for a salary. (Turner, 1993) The social security and medical care of old people do protect them from low income, but is also reduces the employment rate. The productivity and functional limitations of older workers Most of us would agree that productive activity plays a significant role in successful aging and higher self-related happiness. Older people who remain high level of productivity accomplish better physical functioning and are less likely to die six years after self-report. Therefore, we would like to ask: how elderly Hong Kong people will take part in economic and social activities? The assumption that age and job performance are closely related has been confirmed by a variety of aging researches (McEvoy and Cascio, 1989). On one hand, many reported that older workers are more productive than younger workers for that they tend to be more dependable, careful and responsible. Certainly, no evidence shows that learning capacities will significantly fall with the aging process. Therefore, it is important to find out aged related decline causes so that we can extend work-life for elderly by providing protections, services and benefits. On investigating the effects of the potential of aging have on the productivity of older worker, I pay attention to the following factors: Age-related physical changes and limitations There are many indications imply that the strength of people declines with the aging process. Many people at age of 60 report that physically demanding job is hard and strenuous for them to carry on, so they tend to leave the work that is highly physical in nature. Apart from changes in strength, old people also experience the physical loss of endurance and balance and, an increase of reaction time as a result of peripheral nervous system gradually slows down. With regard to health and rehabilitation, it is well-accepted that the measures of functional capacity can reflect the extent to which elderly are able to work. However, the functional capacity does not merely mean an absence of disease. There are conditions which are directly related to aging, such as heart disease, cancer and stroke. While for those conditions such as hearing and visual impairment, they are not necessarily the functional limitations preventing people from work. Annis and colleagues (Annis et al. 1991) also conclude that weight gains are regarded as the fifth decade of life, followed by declines. They mentions in their research on anthropometric changes with age: the individuals body dimensions change also, characterized by increases in the size of the stomach and hips. Moreover, some old workers admit that they have difficulties to perform tasks involving highly repetitive manual actions, the use of small hand tools or using force (Tayyari Sohrabi, 1990). Age-related cognitive changes and limitations The traditional discussion about changes in cognitive ability of old people focuses on intelligence, memory, and learning and so on. According to medical findings, brain loses weight as a result of shrinking neuron size in cerebral cortex and some mental problems such as depression and dementia occur with aging. Yet in order to perceive the complicated relationship between cognitive change and working ability, I refer to some mental models of cognitive sciences to help us understand the situation in which old people gain knowledge, skills and experience through aging while loss perceptual capacity and motor speed. When assessing the changes in intelligence, major longitudinal studies (Schaie, 1985) claim that most individuals can maintain the stable intellectual level well into their seventies and over and that modifiability in brain function continue well into late adulthood. But findings also suggest that people tend to less efficiently process complex information with increase of age. Overall, there is no obvious evidence show that old peoples performance is unsatisfactory under the daily and ordinary job situations. Even if there are changes in problem-solving ability of older people, they can use job experience and extensive skills to compensate age-related slowing performance. Older adults deliver a decline performance on lab-related cognitive task but demonstrate good level performance in real-world job, and there appears to be no significant relationship between age and job capacities. Warren Buffett, born in 1930 and ranked as the worlds second wealthiest person in 2009, is one of the most successful, active and smart investors in the stock and capital market of the world today. He is often called the legendary investor Warren Buffett for his precisely judgment of the market and value invest philosophy. But he is not a special case in the expertise, problem solving and decision making condition of old people. Actually, everyday plenty of old adults are making the most important and complicated decisions in the world as executives, politicians, and world leaders. Researches find that cognitive processes appear to be more important in the differentiating the old and young managers. Expertise in a certain field can act as an improvement to cognitive aging. In a research conducted to investigate the relationship between cognitive aging and experience, sociologists find that among experienced players, those who are skilled in bidding strategies could ameliorate the neg ative influence of cognitive aging until nearly the age of 60. The highest level of a job description would be the creative thinking. The researches focus on creativity and idea productivity state that originality declines gradually from younger worker to older workers. Age-related sensory and perceptual changes and limitations When concern about old peoples visual changes, Fozard (1990) presents four main sensory and perceptual capacities we need to focus most. Firstly, he concludes that excessive extent of illumination can cause elderly workers adversely reactions. For example, older workers have shown to be more adversely affected by glare from lights in workplace. Secondly, he also mentions the disability of older adults to detect different visual stimuli, which he calls poor contrast. Old workers require more contrast between the stimuli before distinguishing them. Furthermore, a third age-related change in visual ability is the useful field of view, in which older workers gain messages from environment. Finally, he also points out that the decrease level of visual activity of older adult bring about the fact that they are not favorable to read printed material (Fozard, 1990). It is well recognized that many older people experience hearing changes such as difficulties to hear sounds at high frequencies. Sometimes we find older people would speak louder because they cannot hear themselves. What is more, many manifest trouble to understand what they have clearly heard at a given loudness. Suggestion about this can include reduce distracting noise in working place for old people. When we talk about older people, the most common stereotype of them would be slow to perceive things as an aging deficit. Scientific research findings indicate that it will take nearly 1.2 times longer for older people to finish cognitive process than their counterpart. In a conclusion, job performance is closely related to functional ability but deficits with aging can not necessarily prevent most of older workers from being still effective and qualified employees. Older workers have positive effects on labor force productivity and economic growth Encourage the labor force participation rate of elderly After talking about all the strength and deficits of older work, I would like to focus on the dealings with means of expanding the opportunities for them to regain active participants in the labor market. In the first place, empirical evidence that elderly have difficulty integrating information from multiple sources gives us a clue to develop communication and information-handling systems for older workers in workplace. For this reason, the priority for designing the system is to be acceptable by majority of users. What is more, in order to integrate into the labor force, older worker are longing for training of the new technology or skills in an easy to comprehensive way when they face up the difficulties with computerized work situations. Training and educational programs would be really helpful if we handle them on the right direction. That means we understand that elderly employees have alternative requirements for different position. Finally, if the government could apply more practical social policy and promote the social perspectives of the whole community, the low labor force participation rate may grow to meet the need of older people in Hong Kong. Even though we understand unemployment, no matter for young or old, is a problem brought about by economic recession, policy can still try to help aging who really need assistance in meeting their daily needs and can live peacefully.

Spring 2005 :: essays research papers

  Ã‚  Ã‚  Ã‚  Ã‚     Ã‚  Ã‚  Ã‚  Ã‚  In the first section of essays the authors discuss how and why feminist scholars do research is grappled with in each selection. The authors/feminist scholars discuss the importance of research and methodology.   Ã‚  Ã‚  Ã‚  Ã‚     Ã‚  Ã‚  Ã‚  Ã‚   Sandra Harding asserts in her essay, â€Å"Is There a Feminist Method?† Harding argues that it is â€Å"difficult to define a distinct feminist method because method and methodology have been intertwined with each other and with epistemological issues.†(2) Moreover, it is, she argues difficult and potentially dangerous to identify anything as a distinctive method—her argument is that â€Å" it is not by looking at research methods that one will be able to identify distinctive features of the best feminist research methods.† In other words it is dangerous to mystify feminist research because it locks researchers, students, scholars and critics into rules and ideas that don’t necessarily encompass all facets of feminist scholarship and the efforts that are made to understand it.   Ã‚  Ã‚  Ã‚  Ã‚  The idea of there being a single â€Å"feminist method† assumes that there is a single thing, or several concrete things/ideas feminist scholars must be searching for. Harding’s argument is supported by author’s Greene, Khan in â€Å"Feminist scholarship and the social construction of women†. Greene/Khan assert—that â€Å"feminist scholarship undertakes the dual task of deconstructing predominately male cultural paradigms and reconstructing a female perspective and experience in an effort to change the tradition that has silenced and marginalized us†¦feminist scholars work to expose and the collusion between ideology and cultural practices.† (1) She asserts that there are two premises about gender, the first is, â€Å"the inequality of the sexes is neither a biological given nor a divine mandate, but a cultural construct,† and the second is, â€Å"the male perspective has dominated fields of knowledge shaping their paradigms and methods.† Here the authors are illustrating the constraints ideology and methodology place on feminist research and substantiating the claim that ideology and methodology are emblems of constraint in the feminist discipline because of their universal assumptions and dependence on the paradigm for the purposes of legitimizing their claims. The authors, Greene, Khan, Harding, and Cannon all deal with the issue of being tied down to methodology and method that would define feminist work, and solidify its direction while at the same time not allowing it to be fluid enough to evolve as a legitimate academic discipline.   Ã‚  Ã‚  Ã‚  Ã‚  As it the issue is raised in â€Å"Race and Class Bias in

Servicescape for Hotel

Service and Customer Management Final Report â€Å"Little Woods† Submitted to: Dr. Mohan N J Monteiro Submitted by: Group 5 (Section-B) Jayakrishnan Nair N J (11023) Sourabh Rai (11053) Prasad Krishna (11094) Bhushan Atul Ashok (11131) Rishi Kumar Gandhi (11164) 1|Page â€Å"Final Report†, Group-5(Sec-B) Table of content: Introduction: †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 1 Positioning Services: †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Competitive advantage through Market focus: †¦Ã¢â‚¬ ¦Ã ¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 1 Developing an effective positioning strategy: †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 1 Market Analysis: †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 1 Internal Corporate Analysis: †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 1 Competitor Analysis: †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 7 Ps of Service marketing for Little Woods: †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 2 Managing relationship and building loyalty: †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 3 Consumer Behaviour: †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 3 Pre-purchase stage: †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 3 Service Encounter Stage: †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. Post Purchase Stage: †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 6 Three parts of this script that â€Å"went smoothly† and conformed to our expectations:†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 6 Three parts of this script that deviated from our expectations: †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢ € ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 7 The Servicescapes Model- An Integrative Framework: †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 7 Internal Responses: †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. Environment and Cognition: †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 7 Environment and Emotion: †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã ¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 8 Environment and psychology: †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 8 Service Blueprint: †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 9 Final Report†, Group-5(Sec-B) Introduction: Little Woods is one of the most popular restaurants on the Chamundi Hill road being visited by a number of people from Siddhartha Nagar and the nearby apartments. The various varieties of food items along with the lightening fast service makes it one of the most sought after restaurants in the vicinity. Positioning Services: Competitive advantage through Market focus: Market focussed strategy is one of the strategies where an organisation provides a variety of services in a limited market.When we put Little Woods on the positioning map, it comes around moderate service with moderate price. Developing an effective positioning strategy: Market Analysis: Location: The restaurant is strategically located on the main road which leads to the Chamundi Hills. It’s readily visible by anyone who travels on this road. The display boards on the road s ide also attract a lot of people to take note of the location of the restaurant. Composition: Little Woods has had a strong competitor named Pate Bharlo (now Cafe Hotel) which used to offer both vegetarian and non-vegetarian food.Generally it’s found that pure vegetarians do not prefer to eat in a restaurant which offers both vegetarian and non-vegetarian food items. So, it can be said that the target audience of Pate Bharlo was non-vegetarian people. Inspite of such a focussed target mark et, Pate Bharlo eventually had to wrap up its operations due to huge losses and lack of customer base. At the same time, Little Woods performed very well and its customer base kept on increasing. This shows that most of the people in the target market are vegetarians. The more a restaurant offers varieties, the more benefits a person derives.When someone sees another variety of an item in a particular category, he tends to order that item and thus derives more benefit. This happens in any category of food items. Hence, it ’s important to offer more and more variety of offerings in order to provide more benefits to the customers and retain them in the long run. Internal Corporate Analysis: One of the resource constraints of Little Woods is the space constraint. Little Woods has a limited space and hence it targets a limited segment on the basis of the geographic area in and around Siddhartha Nagar. |Page â€Å"Final Report†, Group-5(Sec-B) Competitor Analysis: The found ers of Little Woods have a vast experience dealing with this business. They have a couple of more restaurants in Mysore and this has helped them to know the tastes of the people and create harmonious relations with the vegetable vendors. Little Woods is a pure vegetarian restaurant. Hence, it has created a very much focussed market for itself where most of the people who are pure vegetarians are its customers. The other set of customers are the ones who eat both vegetarian and non-vegetarian items. Ps of Service marketing for Little Woods: Product: ? Core products of Little Woods are North-Indian food items, South-Indian food items, juices, ice-creams. Little Woods product includes vegetarian items ? Supplementary products include the parking facility, ambience, lighting, music etc which creates a wonderful and hassle-free experience for the customers. ? Quality level of the food is in par with many of the major restaurants ? Product line includes South Indian, North Indian, Beverag es and snacks ? Parcel facilities are available with home delivery services provided Price: They provide flexibility; certain dishes are available in North Indian and South Indian tastes ? Price level of all the dishes are quite affordable ? They provide certain allowances for regular customers as well as students of institutes nearby to attract them Place: ? It is on the way to Chamundi which is tourist destination thereby trying to attract devotees and other tourists ? It is a single outlet restaurant ? Since the restaurant is located in a main road it is easily accessible to general public ? It has a good parking space which makes the place suitable for travellers Promotion: Word of mouth publicity is one of the most effective methods of marketing and this is the reason why it is viewed positively by the people ? The roadside boards on Chamundi Hill road and a big banner in the Siddhartha Nagar circle are the other promotional aspects used by Little Woods People: ? Little Woods p rovides on the job training to the new employees where they are taught the intricacies of the work to be done. 2|Page â€Å"Final Report†, Group-5(Sec-B) ? ? ? Employees patiently hear any grievances by the people and get it rectified as soon as possible in order to give the best possible service to the customers.They are fluent in Kannada and Hindi but they do not understand English Most of the Customers are those people who live nearby and devotees/ travellers to Chamundi Hill. The students from nearby institute also goes there Process: ? Level of customer involvement is very low as they do not provide adequate training to employees ? Flow of activities include Home delivery service, parcel provisions, serving in restaurant, also a provision to provide food in customer’s vehicles Physical Evidence: ? They have employee dress code but it is rarely followed ? They have 2 floors with closed space and an open area They provide good ambience but they do not have separate air conditioned area ? They play music in the restaurant which is melodious Managing relationship and building loyalty: Little Woods offers 10% discount on the final bill for the SDMIMD students. However this is given only when the amount exceeds Rs 200. This is offered to the other regular customers too. Consumer Behaviour: Pre-purchase stage: We have already visited Little Woods a number of times since the last one year and are familiar with the quality of the food served over there. Most of the Wednesdays when the mess remains off, we usually go there to have a sumptuous dinner.Even this time, expecting a very delicious food, we visited this restaurant which has become one of the most popular restaurants to visit among the student community in SDMIMD. The most important factors to visit it by us are the proximity to our college; and the appetizing taste as well as the wide variety of food available over there. Service Encounter Stage: Customer 1. Form a group of 6 friends and arr ive in the hotel 3|Page Waiter Chef Cashier â€Å"Final Report†, Group-5(Sec-B) 2. See if there is a table for 6. If not, then we ourselves pull some chairs and tables to make sure that everyone can at together 3. Waiter comes with a glasses of water and a menu card 4. We discuss the items to be ordered ourselves 5. We call the waiter to place an order 6. Waiter arrived and took the order in his notebook 7. Waiter goes to the kitchen and communicates the order to the chef 8. Waited for 10 minutes after which we call the waiter to ask him how much more time will it take. 9. He tells us 15 minutes more, hearing which we order cold drinks. 10. He gets the cold drinks in 5 minutes. 11. After 10 minutes, the chef hands over our order to the waiter in a tray. 12. The waiter gets the ood for everyone to devour. 4|Page â€Å"Final Report†, Group-5(Sec-B) 13. We find out that the waiter has actually brought Chilli Paneer Dry instead of Chilli Paneer Curry and Veg Hyderabadi ins tead of Paneer Hyderabadi. 14. We straightaway notify the waiter about the issue and ask him to take away the items which we didn't order and ask him how much more time will it take to get the items which we had previously ordered. He tells us that we have to wait for 10 more minutes. 15. We start eating whatever items we have on the table and notice that we do not have onions, which are usually omplementary for SDM students. We call the waiter. 16. We ask for the onions, which he promptly arrives with within 2 minutes. 17. 10 minutes had already passed and our 2 items had not yet arrived. We called the waiter again. 18. The waiter told us that we had to wait for 5 more minutes and apologised for the delay when he saw us getting irritated with the delay. 5|Page â€Å"Final Report†, Group-5(Sec-B) 19. The items surprisingly arrived within the next 2 minutes and we ate the delicious spicy food which we had been waiting for so long. 20. We ask the waiter for the bill. 21. The wa iter goes to the ashier to get the bill. 22. We find out that the items which we had been mistakenly given previously had also been billed and the customary discount given to the SDM students was also not included. 23. We ourselves go to the cashier and tell him the issues, which he addresses promptly. 24. We pay the bill and leave the restaurant. Post Purchase Stage: Three parts of this script that â€Å"went smoothly† and conformed to our expectations: Taste: The taste definitely conformed to our pre-purchase expectations. We had visited ‘Little Woods’ a number of times before and had already developed a taste for it.The taste of the food items has always been up to great standards and we have never had any deviations in the taste every time. Ambience: The ambience of the restaurant is one of the best in this area. The colour scheme on the wall blends with the architecture very beautiful. Soft music is played in the background which gives us a very good feeling while eating the food. 6|Page â€Å"Final Report†, Group-5(Sec-B) Manager/Cashier Behaviour: The manager was very kind and listened to our problems and straightaway corrected the bill without asking the waiter for any kind of confirmation.He trusted us and solved the issue in a jiffy. Three parts of this script that deviated from our expectations: Table and Chair Arrangements: We were highly disappointed that we ourselves had to arrange the tables and chairs so that all the 6 of us can sit together. Even the waiters did not help us. They were just carrying out their usual work without even asking us if we needed any kind of help. No timely Delivery: We were told initially that the food will arrive in 10 minutes. But in reality, it took almost 25 minutes for us to see the dishes on our tables. Communication:We sincerely feel that there existed a big gap in the communication between the different parties involved. The order which we had given was not communicated correctly wit h the chef by the waiter. The waiter also had not communicated well with the cashier, which is definitely the reason for the discrepancies in the bill. The Servicescapes Model- An Integrative Framework: We know that employees and customers in service firms respond to dimensions of their physical surroundings cognitively, emotionally and physiologically, and that those responses are what influence their behaviours in the environment.Internal Responses: ? ? ? Cognitive – knowledge structure Affective – feelings & emotions Physiological- changes in Environment and Cognition: The perceived servicescape may elicit cognitive responses influencing people’s beliefs about a place and their beliefs about the people and products found in that place. Belief: In little woods , particular environment cues such as the type of furniture in the restaurant, ambience of the restaurant, lighting of the restaurant may influence customer belief’s about little woods and then cu stomer tries to predict the quality and price of the food. |Page â€Å"Final Report†, Group-5(Sec-B) Categorize: Categorization is the process, by which we assign a label to an object; perceptions of the servicescape may simply help people to distinguishing a firm by influencing a firm how it is categorized. In the resturant industry a particular configuration of environmental cues suggests that â€Å"fast food† where generally self service system is there whereas another configuration suggests â€Å"elegant sit down restaurant† where you can order for the food.In little woods we have second type of configuration in which pepole come, sit and take food. Environment and Emotion: In addition to influencing cognitions, the perceived servicescape may elicit emotional responses that in turn influence behaviours. Emotion eliciting qualities of environments are captured by two dimensions: pleasure and displeasure and degree of arousal. For example, environments that el icit feelings of pleasure are likely to be ones where people want to spend money and time, whereas unpleasant environments are avoided.In little woods we have seen that people are ready to spent money and time for the service they have in restaurant. Environment and psychology: The perceived servicescape may also affect people in purely physiological ways. In a particular restaurant noise that is too loud may cause physical discomfort, the temperature of a room may cause people to shiver or perspire, the air quality may make it difficult to breathe, and the glare of lighting may decrease ability to see and cause physical pain.All of those physical responses may in turn directly influence whether or not people stay in and enjoy a particular environment. In little woods we have seen that physical discomfort is not there. Relative comfort of sitting in a restaurant influences how long people stay. When they become uncomfortable sitting on a hard surface in a fast food restaurant, most people leave within a predictable period of time. In little woods we have seen that sitting arrangements are very good. The floor of restaurant is also is very good.In addition to directly affecting behaviour, physiological responses may influence seemingly unrelated beliefs and feelings about the place and the people there. 8|Page â€Å"Final Report†, Group-5(Sec-B) Service Blueprint: Physical Evidence Arrive at the restaurant Parking area Enter the restaurant Go to the table Dining area Go through the menu Place the order Receive food Eat Receive and pay bill Leave the restaurant Customer Line of interaction _________________________________________________________________________ C o n t a c t P e r s o n Onstage) Greeted by the waiter Shown the table by the waiter Provide menu Take order Serve beverrages Serve meal Clear dishes and trash Collect payment and return receipt Line of visibility ——————————â €”——————————————————————————(Backstage) Check table availability Place order in kitchen Pick up order Process payment Line of internal interaction ___________________________________________________________________________ Support Processes 9|Page Prepare meal Inform waiter Final Report†, Group-5(Sec-B) Service Blueprint: is a technique used for service innovation. Service blueprint consists of 5 components: 1) 2) 3) 4) 5) Customer Actions Onstage / Visible Contact Employee Actions Backstage / Invisible Contact Employee Actions Support Processes Physical Evidence 1) The customer actions include: o Entering into the restaurant o Go to the table o Review the menu o Place order o Receive food o Eat o Pay cash/cheque o Receive change o Leave the restaurant 2) The onstage employee actions include: ? Greet customer ? Show customer to table